Refund and Returns Policy for SonaMoni Shop
At SonaMoni Shop, we prioritize customer satisfaction and strive to ensure that all our products meet your expectations. If you experience any issues with your purchase, we are here to help. Our refund and returns policy is designed to provide you with peace of mind.
1. Eligible Products for Return: We accept returns for the following products if they are found to be defective or not as described:
- Baby clothes
- Baby care products
- Baby bouncers
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
2. Return Process: Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. To initiate a return, email our customer service team at [email protected] with your order number, a description of the issue, and any supporting photos if applicable. Once your return is approved, you will receive detailed instructions on how to return the item to us.
3. Refunds: After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 7 days. Refunds will include the cost of the product and, if applicable, the original shipping cost.
4. Exceptions / Non-Returnable Items: Certain items cannot be returned, such as personalized or custom-made products. We do not accept returns on items purchased on sale unless the product is faulty.
5. Exchanges: If you wish to exchange a defective or damaged item for the same product, please contact us at [email protected]. We will guide you through the process.
6. Shipping Costs: You will be responsible for the return shipping costs, unless the return is due to a mistake on our part (such as sending the wrong or defective item). For returned items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. Contact Information: If you have any questions or concerns about our refund and returns policy, please contact us at Email: [email protected] Phone: 01621563164
